Consumer Claims

Consumer Claims Ohio | Consumer Attorney Columbus Ohio

Many consumer claims, even if only for relatively small transactions, are still worth pursuing and can be brought at little or no cost to the consumer.  Consumers are typically provided protection under state and federal law when purchasing goods or services for personal, family, or household use.
 
Most consumer laws allow for the recovery of actual damages (your actual loss) or statutory damages (a predetermined damage amount – typically from $200 to $1,000 per violation).  In addition, most consumer laws shift the cost of attorney’s fees to the opposing party upon the prosecution of a successful claim.
 
Below are lists of selected Ohio and federal laws that apply to consumer transactions, along with brief descriptions of the protections afforded to consumers by each.  If you have a question regarding your individual rights for a particular consumer transaction, please contact us to schedule a fee consultation.

Ohio Consumer Laws | Consumer Attorney Columbus Ohio

Ohio Consumer Sales Practices Act 

The Ohio Consumer Sales Practices Act (the “CSPA”) protects consumers from unfair, deceptive or unconscionable acts or practices in connection with a consumer transaction.  Among other things, the CSPA prohibits sellers from misrepresenting the nature of their business, products or services, the price of their goods, or the terms of a transaction.  The CSPA also prohibits sellers from taking advantage of a consumer’s illiteracy, mental or physical disability, or inability to understand the terms of a sale, and requires sellers to honor guarantees, warranties, and rain checks.  (return to top)

Ohio Credit Card Recording Act

The Ohio Credit Card Recording Act prohibits sellers from printing credit card expiration dates or more than five digits of consumers’ credit card number on receipts.  A violation of the Ohio Credit Card Recording Act is considered a violation of the CSPA.  (return to top)

Ohio Credit Services Organization Act

The Ohio Credit Services Organization Act mandates that organizations that offer credit repair, debt counseling, or related services provide consumers with a written statement of rights and a clear and accurate description of the services to be provided and the costs for such services.  The Act also provides consumers with a three-day right to cancel contracts with credit service organizations, and prohibits credit service organizations from engaging in certain unfair or deceptive acts or practices.  (return to top)

Ohio Debt Adjusters Act 

The Ohio Debt Adjusters Act establishes rules and regulations for nonprofit organizations and other businesses that offer credit repair services, debt counseling, budget management, and related services to consumers facing financial difficulties.  The Act requires that payments made by consumers to such organizations be disbursed to the appropriate creditors within 30 days of receipt and limits the amount of fees such entities can charge for a consultation or for their services.  Specifically, the Act prohibits debt adjusters from accepting more than $75 for an initial consultation, accepting more than $100 annually for consultation fees or contributions, and from charging more than 8.5% of the amount paid by the consumer each month or $30, whichever is greater.  (return to top)

Ohio Defective Assistive Devices Act

The Ohio Defective Assistive Devices Act requires sellers to provide at least a one-year warranty covering the full cost of repair or replacement for products designed for disabled consumers.  This Act applies to hearing aids, wheelchairs, motorized scooters, talking software, and similar products. (return to top)

Ohio Gift Card Act

The Ohio Gift Card Act makes it illegal for most gift cards to expire in less than two years from the issue date and prevents the issuer from imposing service charges or fees during the initial two-year period.  The Act also states that gift cards with no expiration dates are valid until redeemed or replaced.  (return to top)

Ohio Homebuyer’s Protection Act (Ohio’s Predatory Lending Law) 

The Ohio Homebuyer’s Protection Act protects consumers from abusive lending practices committed by non-bank lenders, such as loan officers and mortgage brokers. (return to top)

Ohio Home Solicitation Sales Act 

Ohio’s Home Solicitation Sales Act provides consumers three days to cancel any transaction of $25 or more that occurs at a location outside the seller’s regular place of business, such as the consumer’s home, a fair booth, or a hotel meeting room.  It also requires sellers to provide consumers written notice of their right to cancel such agreements, prohibits sellers from beginning any service or selling any loan agreement during the three-day “cooling off” period, and, if a consumer does properly cancel the agreement within the three-day period, requires sellers to provide the consumer a refund within 10 days of cancellation. (return to top)

Ohio Lemon Law (Nonconforming New Motor Vehicle Law)

Ohio’s Lemon Law requires auto manufacturers to repair or replace “lemon” vehicles within a reasonable period of time.  The Law defines a “lemon” as a new motor vehicle that has a problem or problems, covered by the warranty, that substantially impair the use, value or safety of the vehicle.  The Law, however, only covers problems that occur within the first year of purchase or the first 18,000 miles, whichever occurs first. (return to top)

Ohio Short-Term Lender Law (Payday Lending Law) 

Ohio’s Short-Term Lender Law strictly limits the total amount of interest that “payday lenders” may charge consumers in connection with a short-term loan.  Many short-term lenders disguise the total amount of interest related to a loan, and as such, a detailed review of all aspects of a consumer’s loan is usually required. (return to top)

Federal Consumer Laws | Consumer Attorney Ohio

Federal Consumer Leasing Act

The Federal Consumer Leasing Act requires lease providers to make detailed disclosures in relation to a leasing transaction.  The disclosures must be clear and conspicuous and are meant to provide consumers with sufficient information to easily compare various lease terms or to compare lease terms with credit terms.  (return to top)

Federal Credit Repair Organizations Act

The Federal Credit Repair Organizations Act mandates that credit repair organizations provide consumers detailed disclosures regarding their services.  The Act also prohibits unfair or deceptive advertising and business practices by credit repair organizations.  (return to top)

Federal Electronic Funds Transfer Act 

The Electronic Funds Transfer Act sets forth the rights, liabilities and responsibilities of consumers and financial institutions with regard to electronic funds transfers (“EFTs”).  The Act applies to any transaction initiated through an electronic terminal, telephone, or computer that prompts a financial institution to either deposit or withdraw from a consumer’s account.  The Act also imposes rules for the solicitation and issuance of EFT cards, limits a consumer’s liability for a lost or stolen card, establishes resolution procedures for errors on EFT accounts, requires financial institutions to clearly disclose certain terms and conditions for EFT services, and requires documentation of the transfers.  (return to top)

Federal Equal Credit Opportunity Act 

The Equal Credit Opportunity Act prohibits lenders (including credit card companies) from discriminating on the basis of sex, marital status, age, race, color, religion, or national origin.  The Act also prevents lenders from discriminating against consumers who receive public assistance or who have, in good faith, previously exercised their rights under consumer protection laws.  The Act requires lenders to notify applicants of a decision to deny credit, to explain why credit was denied, and to retain records relating to the application for credit if an adverse credit decision is made.  (return to top)

Federal Fair Credit Reporting Act

The Fair Credit Reporting Act only allows credit reporting agencies to provide a consumer’s credit report to third-parties for certain, specified reasons.  The Act also requires that credit reporting agencies follow reasonable procedures to assure the accuracy of a consumer’s credit report.  In addition, the Act requires companies who provide information to credit reporting agencies to investigate any disputes relating to a particular report.  (return to top)

Federal Fair Debt Collection Practices Act

The “FDCPA” prohibits collection agencies from using deceptive or abusive tactics in the collection of consumer debts.  For example, collection agencies may not contact consumers at odd hours, subject consumers to repeated telephone calls, threaten legal action that is not actually contemplated, or reveal to other persons the existence of a consumer’s debts.  Collection agencies are also prohibited from using false representation or deceptive means to collect or attempt to collect any debt or to obtain information concerning a consumer.  This Act does not apply to financial institutions (banks) that are seeking to collect a debt that they originated.  (return to top)

Federal Magnuson-Moss Warranty Act

The Magnuson-Moss Warranty Act provides consumers with various rights and remedies with regard to warranties for consumer products.  The Act requires detailed disclosures of the warranty terms, imposes federal minimum standards for warranties, and limits restrictions on warranties.  (return to top)

Federal Real Estate Settlement and Procedures Act

The Federal Real Estate Settlement and Procedures Act applies to most real estate loans secured by residential real estate.  The Act requires disclosure of certain information relating to the settlement, servicing, and escrow activities associated with the loan, prohibits certain abusive practices, kickbacks, or unearned fees, governs the use of funds in an escrow account, and requires certain disclosures related to the transfer, sale, or assignment of such loans.  (return to top)

Federal Truth in Lending Act 

The Federal Truth in Lending Act sets forth uniform methods for computing the cost of credit, requires lenders to provide certain disclosures with regard to credit terms, and establishes the procedures for resolving billing errors on certain credit accounts. (return to top)